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Terms of Service

Effective Date: October 9, 2026

Welcome to www.hometextilesbox.com, the official e-commerce platform operated by home textiles, your trusted destination for carefully curated durable, stylish home fabric products ranging from stretch furniture slipcovers, premium blackout curtains, luxury bedding sets to weather-resistant outdoor textile protectors. These Terms of Service constitute a legally binding agreement between you, the platform user or customer, and our home textiles business. By accessing, browsing, creating an account, placing an order, or using any function of this website, you confirm that you are at least 18 years of age (or the legal age of majority in your jurisdiction of residence), you have full legal capacity to enter into this binding agreement, and you have read, understood, and unconditionally agreed to every provision outlined in these Terms. If you do not consent to any part of these Terms, you are not authorized to continue using our website services, and you must exit the platform immediately. These Terms work in full synergy with our previously published Privacy Policy, Shipping Policy, and Refund and Returns Policy, all of which are incorporated as integral supplementary parts of this core Terms of Service agreement, and together govern every aspect of your interaction with our home textile e-commerce platform.

1. Platform Usage Authorization and User Eligibility

We hereby grant you a limited, non-exclusive, non-transferable, revocable personal authorization to access, browse, and make personal non-commercial use of www.hometextilesbox.com, strictly in accordance with all provisions laid out in these Terms. This authorization is conditional on you meeting all the following eligibility requirements at all times:

  • You must not use the platform for any fraudulent, illegal, or unauthorized purpose, including but not limited to creating fake user accounts, submitting false order information, or impersonating other individuals or entities when accessing our services.
  • You are prohibited from conducting any automated data scraping, web crawling, content harvesting, or unauthorized data extraction activities on our website, for any purpose including compiling product catalogs for competing home textile e-commerce platforms.
  • You will not carry out any actions that may damage, overload, or disrupt the normal operation of our website server, including uploading malicious virus programs, launching distributed denial-of-service attacks, or submitting repetitive bulk invalid order requests.
  • Commercial resale use of our platform, including purchasing our home textile products in bulk for resale on other third-party e-commerce platforms without our prior written consent, is strictly restricted. If you wish to become our official wholesale partner, you can submit a cooperation inquiry to our official contact email ferny@hometextilesbox.com, and our business team will review your application separately.

We reserve the full right to terminate your platform access authorization, suspend your registered account, and permanently block your IP address from accessing our website at any time, without prior notice, if we reasonably determine that your activities have violated any of the usage rules stated above.

2. User Account Registration and Security Responsibilities

When you choose to register for a My Account profile on www.hometextilesbox.com, you agree to provide accurate, current, and complete personal information, including your full legal name, valid email address, active contact phone number, and correct residential billing and shipping address. You are fully responsible for updating your account details in a timely manner to keep all information accurate and up to date.
You are the sole and exclusive party responsible for maintaining the confidentiality of your account login credentials, including your account password, and all activities that occur under your registered account are deemed to be authorized by you. You must immediately notify our support team if you detect any unauthorized access to your account, any credential leakage, or any other security breach related to your account profile. Our team will not be liable for any order loss, personal information leakage, or other damages caused by your failure to properly safeguard your account security.
We reserve the right to refuse account registration, terminate existing user accounts, remove or edit account content at our sole discretion, if we find your account information is fraudulent, incomplete, or violates the legitimate operation rules of our platform.

3. Product Information, Pricing, and Order Processing Rules

All home textile products displayed on www.hometextilesbox.com, including the full ranges of Bedroom Bedding, Curtain, and Furniture Covers product lines, are described as accurately as possible on their dedicated product detail pages. We make every effort to present the real color, texture, size specification, and functional features of each textile item through high-resolution product photos and detailed text descriptions. However, due to the inherent differences in individual device screen display settings, we cannot 100% guarantee that the color displayed on your electronic device will completely match the actual color of the physical fabric product you receive. All product features, parameter descriptions, and usage guidance listed on the product pages are for reference only, and they do not constitute legally binding product warranties beyond the scope explicitly stated in our later warranty clause.

All product prices displayed on our website are denominated in Euros (€), unless otherwise clearly marked, and all prices do not include applicable shipping fees, customs duties, or local sales taxes that may apply to your order. We have taken every reasonable measure to ensure that all price information listed on our website is accurate, but occasional human errors or system bugs may lead to the display of incorrect non-representative prices for specific products. If the actual correct price of a home textile product is higher than the mistakenly displayed price on our website after you submit your order, we reserve the right to contact you before your order is dispatched, to inform you of this price error, and give you the option to confirm your order at the correct price or cancel the order to receive a full refund of your already paid amount. We are not obligated to fulfill orders that are placed at a clearly wrong price caused by system errors, even if you have already received an automated order confirmation email from our platform.

After you submit your order and complete successful payment, our system will automatically send you an order confirmation email to the registered email address associated with your account. This automated email only acknowledges that we have received your order request, and it does not represent the formal acceptance of your purchase agreement by our team. The formal binding purchase contract between you and home textiles will only take effect after we complete the pre-shipment product quality inspection for your order and send out the official dispatch notification email to you. We reserve the right to reject any order request at our sole discretion, for reasons including but not limited to product inventory shortages, suspected fraudulent order activity, or historical non-compliance records on your account. If we reject your paid order, we will process a full refund of your entire paid amount back to your original payment method within 3 working days, no extra processing fee will be charged to you.

4. Payment Terms

All payment transactions completed on www.hometextilesbox.com are processed through our PCI DSS fully compliant third-party payment processors. We do not store complete sensitive payment credentials including your full credit card number, CVV code, or digital wallet private key on our internal website servers, to protect your payment information security to the highest industry standards. By submitting your payment information during checkout, you confirm that you are the authorized holder of the payment method you are using, and you have full legal permission to complete the transaction.
You agree to pay the full total amount of your order, including all product prices, applicable shipping fees, customs duties, and any other additional related fees calculated at checkout, at the moment you submit the order. If for any reason a payment transaction fails or is subsequently reversed, you remain fully liable for settling the full outstanding payment amount corresponding to the order, and you agree to reimburse us for all reasonable costs incurred by our team to recover the unpaid amount, including legal attorney fees and debt collection service charges.

5. Intellectual Property Rights

All content published on www.hometextilesbox.com, including but not limited to all original product photos, textile pattern designs, website page layout code, brand logos, text descriptions, graphic designs, video materials, and all other platform-related content, is the exclusive intellectual property of home textiles, and is protected by Singaporean copyright law, international intellectual property treaties, and other applicable regional intellectual property regulations.
You are strictly prohibited from reproducing, modifying, distributing, publicly displaying, re-uploading, or commercially using any intellectual property content from our website, without obtaining our separate explicit written authorization in advance. Any unauthorized use of our intellectual property assets will constitute a serious infringement of our legal rights, and we reserve the right to pursue full legal remedies against the infringing party, including claiming for full economic loss compensation and requesting the relevant judicial authority to issue an injunction to stop the infringing activities immediately. If you believe that any content displayed on our website has infringed your legitimate intellectual property rights, you can send a formal infringement notice containing your identification information, the detailed description of the infringed work, and the specific location of the suspected infringing content on our website to our Data Protection Officer via email at ferny@hometextilesbox.com, and we will review your submission and take proper legal compliant actions within 10 working days.

6. User Generated Content Rules

You may have the option to voluntarily submit user-generated content to our platform, including product review texts, after-sales usage photos of your purchased home textile products, and other public feedback content related to our home textiles. When you submit any user-generated content to www.hometextilesbox.com, you automatically grant our team a perpetual, irrevocable, worldwide, royalty-free license to use, reproduce, modify, adapt, publish, distribute, and display that submitted content across all our marketing channels, including our official social media pages, product detail pages, and promotional campaign materials, for the purpose of promoting our home textile products and services.
You confirm that all user-generated content you submit to our platform does not violate any third-party rights, including copyright, portrait right, and privacy right, and does not contain illegal, defamatory, obscene, threatening, or any other content that violates public order and good morals. We reserve the full right to delete, edit, or refuse to publish any submitted user-generated content, at our sole discretion, if we determine the content violates these Terms or applicable legal regulations.

7. Limited Product Warranty and Disclaimer

We warrant that all our home textile products sold on www.hometextilesbox.com are free from manufacturing defects in materials and workmanship under normal household usage conditions, for a warranty period of 90 calendar days starting from the date you sign for the delivered parcel. If any product is confirmed to have manufacturing defects within this 90-day warranty window, you can contact our support team with clear photo proof of the defect, and we will arrange a free replacement for the defective item for you.
To the maximum extent permitted by applicable law, we explicitly disclaim all other express or implied warranties, including but not limited to the implied warranties of merchantability and fitness for a particular specific purpose that are not stated clearly in this section. Our home textile products are designed for standard ordinary household use, and we do not guarantee that the products are suitable for any unusual, non-household, or industrial usage scenarios that are not specified on the product detail pages. In no event shall home textiles, our directors, employees, or partners be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products, including but not limited to lost profits, wasted decoration costs, or personal property losses that exceed the actual purchase value of the corresponding product you ordered.

8. Prohibited Activities

You are strictly forbidden to engage in any of the following activities when using www.hometextilesbox.com:

  • Posting or transmitting any malicious computer virus, worm, harmful code, or other program that may damage the normal operation of our website or the device of other platform users.
  • Making any false malicious complaints, fake negative reviews, or false statement of facts that damage the business reputation of home textiles.
  • Unauthorized accessing our website server, other user accounts, or any non-public system data of our platform.
  • Collecting or storing personal information of other platform users without their explicit consent, for any commercial or illegal purpose.
  • Using our platform content or services for any activities that violate applicable local, national, or international laws and regulations.

Once we confirm that you have conducted any of the above prohibited activities, we have the right to immediately permanently ban your account access, and reserve the right to report your illegal activities to the relevant competent law enforcement authority.

9. Modification of Terms and Policy Updates

We reserve the full right to revise, update, or modify these Terms of Service at any time, according to the adjustment of our business operation needs, new industry e-commerce compliance requirements, or changes to applicable legal regulations. When we make material changes to these Terms, we will update the “Effective Date” marked at the top of this page, and post a prominent 30-day visible notification announcement on the homepage of www.hometextilesbox.com to inform all users of the upcoming revisions. Your continued use of our website and services after the effective date of the updated Terms will be deemed as your full acceptance of the revised new agreement. If you do not agree to the updated Terms, you must stop using our platform services immediately.

10. Governing Law and Dispute Resolution

These Terms of Service shall be governed, interpreted, and enforced in full accordance with the laws of the Republic of Singapore. Any dispute, controversy, or claim arising out of or related to these Terms of Service, your use of our website, or the purchase of our home textile products shall first be resolved through friendly negotiation between you and our team. If the dispute cannot be settled amicably within 30 working days after one party submits the negotiation request, both parties agree that the exclusive jurisdiction for all related proceedings shall belong to the courts located in Singapore.

11. Contact Information

If you have any questions, inquiries, or notices related to these Terms of Service, you can contact our official team through the following channels:

  • Contact Email: ferny@hometextilesbox.com
  • Service Phone Line: +65 6746 1188
  • Physical Mailing Address: 57 Ubi Avenue 1, #05-06, Ubi Centre, Singapore 408936

Our team will respond to all your Terms-related inquiries within 24 working days on standard business days. All sections of these Terms are deemed severable, and if any provision of this agreement is found to be invalid or unenforceable by a competent judicial authority, the remaining provisions of these Terms will remain in full legal force and effect. The failure of our team to exercise any right or provision stipulated in these Terms will not constitute a waiver of that right or provision.