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Refund and Returns Policy

Effective Date: October 9, 2026

Welcome to the return and refund guidelines of www.hometextilesbox.com, your trusted destination for durable, stylish home textiles ranging from stretch sofa slipcovers and blackout curtains to premium bedding sets and outdoor fabric protectors. This policy is designed to create a fair, transparent shopping experience for every customer, while protecting the operational integrity of our small dedicated home textile business. The most critical rule we explicitly enforce across all order scenarios is that ‌no pure full or partial refunds without product return are permitted for any completed order‌, unless under the extremely limited circumstances that are clearly outlined later in this document. By completing a purchase on our platform, you acknowledge that you have read, fully understood, and agreed to all terms laid out in this Refund and Returns Policy. This document acts as a supplementary binding agreement to our Terms of Service, and all order-related disputes will be resolved strictly based on the rules defined below. If you do not consent to any of the terms stated here, we kindly ask you to refrain from placing an order on our website.

1. Core Non-Negotiable Rule: No Refund-Only Requests Accepted

We make this policy clear without any ambiguity: we will never approve any full or partial refund that does not require the purchased home textile items to be shipped back to our designated return address, under almost all regular order situations. This rule is established for multiple valid, legitimate reasons. First, all our home fabric products including stretch spandex slipcovers, linen sheer curtains, plush velvet bedding sets, and waterproof patio protectors are physical tangible goods that hold actual resale value when they are returned in unused, original condition. Processing a refund-only request would mean our business bears 100% of the product cost, shipping fee, and material loss for no justifiable reason, which is not sustainable for our team to keep curating high-quality, affordable home textiles for all our customers. Second, this policy prevents fraudulent abuse of our service by bad-faith users who may place false claims to get free products without returning the items, a risk that is especially prominent in the home textile e-commerce sector. We ask every customer to respect this baseline rule, and note that any unauthorized chargeback request filed without prior return arrangement will be considered a breach of our purchase agreement, and we will reserve all rights to pursue legal resolution for such invalid claims.

2. Eligibility Conditions for Approved Returns

To qualify for a valid return that can be processed for the corresponding after-sales arrangement, your return request must meet all the following criteria:

  • You must submit your return application within 30 calendar days from the exact date that you successfully signed for the delivered home textile order. Any request submitted after this 30-day window will be automatically rejected, as we cannot verify the usage condition of products that have been in your possession for an extended period.
  • The returned home textile items must be in 100% unused, unwashed, undamaged condition, with all original packaging, attached product tags, and label sets fully intact. We strictly do not accept returns for slipcovers that have been installed on your furniture, curtains that have been hung on window frames, or bedding sets that have been washed or used on your bed, as these items cannot be restocked and resold as new products to other customers.
  • Custom-made made-to-measure home textile products that are manufactured according to your specific submitted size requirements, including custom cut curtains and tailored non-standard sofa slipcovers, are non-returnable and non-refundable. These items are produced exclusively for your unique space, so they do not fit the standard product eligibility for general resale.
  • Items marked as final sale on our website, including clearance discounted overstock fabric products and limited seasonal promotional bundles, are also not eligible for return applications.

We reserve the full right to reject any return application that does not fully meet all the above eligibility requirements.

3. Standard Return Process

All return applications must follow the process outlined below, no exceptions:

  1. First, submit a return request to our customer support team via our official contact email at ferny@hometextilesbox.com, or call our service line at +65 6746 1188. You will need to provide your original order number, the name of the home textile product you wish to return, 2 to 3 clear photos showing the unused product condition, and a brief note explaining your reason for the return.
  2. Our support team will review your application within 2 working days. Once your return eligibility is confirmed, we will send you a formal pre-paid return shipping label along with our official return address: 57 Ubi Avenue 1, #05-06, Ubi Centre, Singapore 408936. We will not take any responsibility for items you send back to addresses that are not officially provided by our team.
  3. Pack the product securely with all original packaging and tags, attach the pre-provided return shipping label to the outside of the parcel, then drop off the package at the designated courier point specified in our return instructions. We strongly recommend you keep the courier tracking receipt for your records until the return parcel is fully delivered to our warehouse.
  4. Once our quality inspection team receives your returned parcel, we will examine the product within 3 working days to confirm the item meets our return eligibility standards.

4. Post Return Approval Arrangements

After we pass the quality inspection for your returned item, you can choose one of the two following after-sales solutions, no pure refund-only option will be provided:

  • ‌Equal Value Store Credit Exchange‌: You can receive full store credit equal to the exact purchase value of the returned product, which can be used to purchase any other home textile items available on www.hometextilesbox.com. The store credit never expires, and you can apply it to new arrivals, best-selling slipcovers, or seasonal discount curtain sets whenever you want.
  • ‌Like-for-Like Product Exchange‌: You can opt to exchange the returned item for the exact same home textile product, or swap it for a different size or color variant of the same item if your originally selected size does not fit your furniture properly. We will cover all shipping fees for the new replacement product we send out to you.

Only in the extremely rare scenario that all the above exchange options are unavailable for your returned product, and we have no remaining stock of that specific item or any equivalent alternative products, will we process a full refund back to your original payment method. Even in this situation, we will never process the refund before we receive and complete the full quality inspection of your returned physical product at our warehouse.

5. Special Scenarios Explanation

There are only two narrow situations where you do not need to return the product to get a partial compensation, and no scenario allows for a full refund without returning the item:

  • If the home textile product you receive has confirmed manufacturing defects that cannot be repaired, or is severely damaged during the shipping process, you can choose to keep the product and apply for a maximum 30% partial compensation of your original order value. This partial compensation is not a full refund, and it is only approved after you submit clear photo proof that shows the specific defect or shipping damage of the item.
  • If your shipped parcel is confirmed completely lost by the official courier company, we will not process any refund-only arrangement. Instead, we will arrange a 100% free re-delivery of the same home textile product to you at no extra cost. A full refund will only be issued if the re-delivered second parcel is also confirmed lost, and we cannot restock the product for a second re-shipment.

6. Contact for Policy Queries

If you have any questions regarding this Refund and Returns Policy, or need assistance with your existing return application, you can reach our customer support team at any time through the following channels: Email at ferny@hometextilesbox.com, phone at +65 6746 1188, or mail to 57 Ubi Avenue 1, #05-06, Ubi Centre, Singapore 408936. We will respond to all policy-related inquiries within 24 working hours. All the terms of this policy are governed by the local laws of Singapore, and all order-related disputes will be resolved through the legal jurisdiction of Singapore.