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Privacy Policy

Effective Date: October 9, 2026

Welcome to www.hometextilesbox.com, operated by home textiles. This Privacy Policy is designed to help you understand how we collect, use, disclose, and safeguard your personal information when you visit our e-commerce website, browse our curated collection of home fabric products, and engage with our services. We are committed to protecting the privacy rights of all our users, and we process your personal data in full compliance with applicable data protection regulations in Singapore and cross-border e-commerce compliance standards. By accessing, browsing, or making a purchase on our website, you acknowledge that you have read, understood, and agree to the practices outlined in this Privacy Policy. If you do not agree with any terms contained herein, please refrain from using our platform and submitting any personal information to us.

1. Information We Collect From You

We only collect information that is necessary to deliver our high-quality home textile shopping experience, process your orders smoothly, and provide you with tailored support for our products including sofa slipcovers, window curtains, bedding sets, and outdoor textile protectors. The categories of information we collect include:

  • ‌Account and Order Information‌: When you create a My Account profile on our website, place an order, or complete the checkout process, we collect your full name, billing and shipping address, email address, contact phone number, and order preference details such as your preferred fabric type, color, or home decor style. For orders that require custom sizing for made-to-measure curtains or furniture covers, we also collect the specific measurement data you submit to ensure the product fits your space perfectly.
  • ‌Payment Information‌: When you complete a purchase on our website, we do not store full credit card, debit card, or digital wallet credentials on our internal servers. We only collect transaction confirmation data, encrypted payment reference numbers, and billing verification information through our PCI DSS-compliant third-party payment processors, to confirm successful payment processing and resolve any order-related disputes.
  • ‌Website Usage Data‌: As you navigate through our Home, Shop, New Arrivals, Best Sellers, Bedroom Bedding, Curtain, and Furniture Covers pages, we automatically collect non-personally identifiable usage data including your IP address, browser type and version, device operating system, time zone setting, referring exit pages, click stream paths, and the time you spend viewing specific product listings. This data helps us optimize page loading speed, display more relevant home textile products, and fix technical glitches to enhance your browsing experience.
  • ‌Communication Data‌: When you reach out to us via email at ferny@hometextilesbox.com, call our customer service line at +65 6746 1188, or send us an inquiry through the Contact Us page, we collect the content of your messages, your contact preferences, and any additional information you voluntarily share with us, such as after-sales photos of your purchased sofa slipcover or specific questions about fabric care instructions.
  • ‌Marketing Preference Data‌: With your explicit opt-in consent, we collect your preference for receiving promotional updates about new textile arrivals, exclusive discount events, styling tips for home decor, and restock notifications for popular best-selling items such as our waterproof outdoor patio curtains and luxury velvet blackout drapes.

2. How We Use Your Collected Information

All your personal information is processed for legitimate, transparent purposes that directly relate to improving our service for you, and we never use your data in ways that are incompatible with the commitments laid out in this Privacy Policy. The core use cases include:

  • ‌Order Fulfillment and Post-Sales Support‌: We use your contact, shipping, and payment information to process your transaction, arrange delivery of your ordered home textiles, send you order confirmation emails and tracking updates, handle product return or refund requests as outlined in our Refund and Returns Policy, and provide targeted after-sales support including wash care guidelines for your purchased linen or velvet products. For custom orders, we use your submitted size data to ensure every manufactured piece meets your exact requirements for a perfect fit on your furniture or window frames.
  • ‌Website Operation and Optimization‌: The usage data we collect helps us troubleshoot technical errors on our checkout page, adjust product category layouts to make it easier for you to find the specific furniture cover or curtain style you are searching for, and test new website features to reduce unnecessary steps during your shopping journey. We also use aggregated anonymous usage data to analyze overall user trends, so we can curate our product selection to include more of the home textile styles that our customers love most, such as boho macrame curtains and farmhouse buffalo plaid drapes.
  • ‌Personalized User Experience‌: With your consent, we use your browsing and order history to display tailored product recommendations on our homepage that match your past interests — for example, if you have previously purchased a stretch armchair slipcover from us, we may suggest matching sofa protectors or complementary cushion covers that fit your existing home decor aesthetic. This eliminates the need for you to browse through unrelated product listings, saving you time while helping you find full coordinated textile sets for your living space.
  • ‌Customer Service and Dispute Resolution‌: Your communication records and contact information allow our support team to respond to your queries within our standard 24-hour reply window, resolve issues related to delayed shipments, damaged products, or incorrect size selections quickly, and follow up with you to ensure you are fully satisfied with the quality of your delivered home textile items. If you report product issues related to pet scratches, water resistance performance, or fabric shrinkage after washing, we use the information you share to verify your case and arrange appropriate solutions in line with our service policies.
  • ‌Compliance and Fraud Prevention‌: We process your personal data to verify user identity, detect and prevent fraudulent payment transactions, unauthorized account access, and other malicious activities that threaten the security of our website and the legitimate interests of our customers. This processing is necessary to comply with legal obligations we are subject to in Singapore, including tax record-keeping requirements and e-commerce regulatory reporting rules.
  • ‌Marketing Communications‌: When you have explicitly opted in to receive our marketing emails, we use your email address to send you updates about our latest new textile collections, seasonal promotion events, exclusive member-only discounts, and useful home styling tips that help you make the most of your purchased home fabrics. You can choose to unsubscribe from these marketing communications at any time, by clicking the unsubscribe link at the bottom of every promotional email, or sending a request to our contact email ferny@hometextilesbox.com. We will never send you unsolicited marketing messages without your prior explicit consent.

3. Information Sharing and Disclosure

We never sell, rent, or lease your personal identifiable information to any third parties for their own independent marketing purposes. We only share your necessary information with trusted third-party service providers who are bound by strict data protection agreements, and only to the extent required to operate our e-commerce business and deliver the services you have requested:

  • ‌Authorized Service Providers‌: We share limited necessary information with our carefully selected partners that support our business operations, including PCI-compliant payment processors to complete secure transactions, professional logistics and courier companies to ship your ordered home textiles to your designated address, cloud hosting service providers that store our website data securely, and email service platforms that help us deliver order confirmations and your opted-in marketing updates. All these third parties are required to process your personal data strictly in line with our data protection requirements, and they are prohibited from using your information for any purposes beyond the specific tasks they are contracted to perform for us.
  • ‌Legal Required Disclosures‌: We may disclose your personal information if we are legally required to do so by a valid government request, court order, or regulatory authority mandate in Singapore or the jurisdictions we operate in. We will also disclose your information when it is necessary to protect our legal rights, safeguard the safety of our website users, defend our terms of service agreement, or investigate potential illegal activities related to fraud, intellectual property infringement, or other actions that may harm our platform or our customers.
  • ‌Business Transition Scenarios‌: In the event of a merger, acquisition, asset sale, or full or partial transfer of our e-commerce business, we reserve the right to transfer all or part of our stored user personal information to the successor entity. We will require the new business operator to continue to abide by the terms of this Privacy Policy to protect your data privacy, and we will notify all registered users via prominent notice on our website 30 days before any such transfer of personal data takes place.
    No other third parties will gain access to your personal information without your separate explicit written consent, and we never share your personal data with unrelated advertising networks or data brokers.

4. Data Security Measures

We implement industry-leading, multi-layered technical and organizational security measures to protect your personal information from unauthorized access, accidental loss, alteration, disclosure, or destruction, to ensure your data is kept safe during your entire interaction with our platform:

  • All data transmitted between your browser and our website is protected by end-to-end 256-bit SSL/TLS encryption, so no third party can intercept and read your personal information when you submit your order details or browse our product pages.
  • Our website servers are hosted in secure, ISO 27001 certified data centers, with 24/7 physical access monitoring, firewall protection, and regular security patch updates to block potential cyber threats, data breaches, or hacking attempts.
  • Our internal team enforces strict role-based access controls: only a limited number of authorized customer service and operation staff have access to the personal information you submit, and they are required to sign strict confidentiality agreements, with their data access activities logged and audited on a regular basis.
  • We conduct quarterly independent security audits and vulnerability scans for our entire website system, to identify and fix potential security loopholes proactively, and we maintain a detailed data breach response plan to notify all affected users and relevant regulatory authorities within 72 hours if any accidental personal data leak occurs, in full compliance with applicable data protection laws.
    While we make every reasonable effort to protect your personal information, no internet transmission or electronic storage method can be guaranteed to be 100% secure, and we will always notify you promptly in the unlikely event that any security incident compromises your personal data, so you can take appropriate protective measures.

5. Your Data Rights and Control

As a user located in Singapore or any applicable jurisdiction with data protection regulations, you hold full legal rights over your personal information stored on our platform. You can exercise any of the following rights at any time, free of charge, by sending us a request via our contact email ferny@hometextilesbox.com, or reaching out to our customer service team at phone number +65 6746 1188, or visiting our contact address at 57 Ubi Avenue 1, #05-06, Ubi Centre, Singapore 408936:

  1. ‌Right of Access‌: You can submit a request to receive a full copy of all personal information we hold about you, including your order history, account profile details, and records of any past communications you have had with our team. We will deliver this complete data copy to you in a structured, machine-readable format within 10 working days, after we verify your identity to prevent unauthorized access to your data.
  2. ‌Right of Rectification‌: If you find that any of the personal information we hold about you is inaccurate, incomplete, or outdated — for example, if your shipping address or contact phone number has changed — you can request us to correct and update that information immediately. You can also edit most of your personal profile details directly in the My Account section on our website at any time without needing to contact support.
  3. ‌Right to Erasure‌: You have the right to request us to permanently delete all your personal information stored on our platform, under circumstances including when your personal data is no longer necessary for the original purposes we collected it for, when you withdraw your previously given consent for data processing, or when you object to our processing and we have no overriding legitimate legal grounds to continue storing your data. We will process your erasure request within 15 working days, except when we are required by Singaporean law to retain certain transaction records for tax, accounting, or legal compliance purposes.
  4. ‌Right to Restrict Processing‌: You can request us to suspend the processing of your personal information in specific scenarios, such as when you dispute the accuracy of the data we hold, when you have objected to our usage of your data and we are verifying our legitimate processing grounds, or when the processing is unlawful but you do not wish for us to fully delete your personal information.
  5. ‌Right to Data Portability‌: You can request us to transfer the personal data you have provided to us directly to another data controller you specify, in a commonly used, interoperable electronic format, where the processing is based on your consent or the performance of our order contract with you.
  6. ‌Right to Object‌: You can object to our processing of your personal information at any time for reasons related to your specific situation, including for direct marketing purposes. Once you submit an objection to marketing communications, we will immediately stop sending you all related promotional messages without any unnecessary delay.
    When you submit a rights request, we will first verify your identity by asking you to provide the registered email address associated with your account and confirm a detail from your past order history, to make sure we are responding to the actual data subject, not an unauthorized third party. We will never charge any fee for processing your legitimate data rights requests, unless your request is clearly repetitive, excessive, or manifestly unfounded, in which case we may charge a reasonable administrative fee or refuse to act on the request.

6. Cookies and Similar Tracking Technologies

Our website uses cookies, small text files that are stored on your device when you visit our pages, to distinguish your visit from other users on our platform, and deliver a smoother, more personalized shopping experience for you:

  • ‌Strictly Necessary Cookies‌: These cookies are absolutely essential to make our website function properly, they allow you to log into your My Account, add products to your Cart, proceed through the Checkout process, and save your selected items between browsing sessions. We cannot provide basic e-commerce functions to you without these cookies enabled.
  • ‌Functional Cookies‌: These cookies remember your preferences when you use our website, such as your selected currency, your last viewed home textile product, and your customized filter settings for curtain size or sofa slipcover color. This makes your next visit to our website more convenient, so you do not need to re-enter all these preference settings every time you come back.
  • ‌Performance and Analytics Cookies‌: These cookies collect anonymous aggregated information about how visitors use our website, such as which product pages are most frequently viewed, and where users encounter page loading errors. We use this data to improve our website performance, optimize our product category layouts, and identify the most popular home textile items that our customers are searching for.
    You can fully manage and disable cookie usage through the privacy settings on your own web browser. However, please note that if you choose to disable strictly necessary cookies, some core functions of our website including adding items to cart and completing checkout may not work correctly. For more details on the specific types of cookies we use, you can view our full cookie disclosure notice available on our website footer.

7. Cross-Border Data Transfers

As an e-commerce business based in Singapore, we may occasionally transfer your personal data to trusted third-party service providers located in other jurisdictions outside of Singapore, to support our global shipping operations and international e-commerce service infrastructure. Whenever we conduct any cross-border personal data transfer, we will ensure that the destination country provides an adequate level of data protection recognized under applicable data protection laws, or we put in place legally compliant data transfer agreements that meet regulatory requirements, to fully protect your privacy rights. All cross-border data transfers will be conducted in strict line with the standards outlined in the Personal Data Protection Act (PDPA) of Singapore, to make sure your personal information is always safeguarded to the same high level required by local regulations.

8. Policy Updates and Notifications

We reserve the right to revise and update this Privacy Policy from time to time to reflect changes to our business operations, new legal regulatory requirements, or updates to our website functions and service offerings. When we make material changes to this policy, we will update the “Effective Date” listed at the top of this page, and post a prominent, visible announcement on the homepage of www.hometextilesbox.com for at least 30 consecutive days, to notify all users of the revisions before the new terms take effect. For any changes that significantly expand the scope of personal information we collect, or alter the ways we use your existing personal data, we will also send an explicit notification email to all registered account holders, to seek your renewed consent where it is required by applicable law. We encourage you to review this Privacy Policy periodically whenever you visit our website, to stay informed about how we are protecting your personal information.

9. Contact Information

If you have any questions, concerns, or complaints about this Privacy Policy, or any issues related to how we handle and protect your personal data, you can reach out to our appointed Data Protection Officer through the following contact channels at any time:

  • Email: ferny@hometextilesbox.com
  • Phone: +65 6746 1188
  • Physical Mailing Address: 57 Ubi Avenue 1, #05-06, Ubi Centre, Singapore 408936

Our team will respond to your privacy-related inquiry as soon as possible, no later than 15 working days from the date we receive your message. If you are not satisfied with our response to your privacy concern, you also have the right to submit a complaint to the relevant data protection regulatory authority in your local jurisdiction.

This Privacy Policy forms an integral part of the Terms of Service of www.hometextilesbox.com, and all your use of our home textile e-commerce platform is governed by the combined terms of these two documents.