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Shipping Policy

Effective Date: October 9, 2026

Welcome to the official Shipping Policy of www.hometextilesbox.com, your go-to destination for durable, handpicked home textiles ranging from premium sofa slipcovers and blackout curtains to luxury bedding sets and weather-resistant outdoor fabric protectors. This policy is crafted to bring you full, transparent visibility into every step of our order fulfillment and delivery process, so you know exactly when to expect your new home fabric items to arrive at your doorstep. We prioritize careful handling for every single textile product we ship, to make sure your order reaches you in perfect, untouched condition, whether you are redecorating your living room with new stretch slipcovers, refreshing your windows with stylish light-filtering curtains, or upgrading your bedroom with ultra-soft bedding sets. By completing a purchase on our platform, you confirm that you have read, fully understood, and agreed to all terms outlined in this Shipping Policy, which acts as a binding supplementary agreement to our website’s overall Terms of Service. If you have any questions about the rules below before placing your order, do not hesitate to reach out to our support team via our listed contact channels for clarification.

1. Order Processing Timeline

All orders submitted on www.hometextilesbox.com go through a standardized, carefully monitored verification and preparation process before they leave our warehouse, to eliminate errors like mismatched sizes, wrong color selections, or missing accessories for custom home textile items:

  • For all standard in-stock items listed on our Shop page, our team completes payment verification, order detail cross-check, and product quality inspection within 1 to 2 full business days after your successful payment confirmation. Business days refer to Monday to Friday, excluding public holidays observed in Singapore.
  • For custom made-to-measure products, including tailored cut curtains and non-standard sized sofa slipcovers that are produced specifically based on the exact measurement data you submit, the extra production process adds 3 to 5 additional business days to our standard processing timeline. We will send you a dedicated confirmation email once your custom textile piece finishes manufacturing and passes our final fabric quality test.
  • We never process or ship any order during major local Singapore public holidays or unexpected warehouse suspension periods, and we will post a prominent advance notice on our website homepage to inform all customers of extended processing timelines at least 7 days before any scheduled holiday break. If your order is affected by a temporary processing delay beyond our stated standard window, our support team will contact you directly via email to notify you of the updated dispatch date, and offer you a exclusive 5% discount coupon for your next purchase as a goodwill gesture, if the delay extends over 7 business days.
    Once your order passes final pre-shipment inspection, we will pack your home textiles in tear-resistant, dust-proof fabric packaging that protects delicate items like velvet slipcovers and embroidered jacquard curtains from getting scratched, stained or deformed during transit, then send you a dispatch notification email that includes your full order tracking number and a direct link to monitor the real-time status of your delivery.

2. Delivery Coverage and Shipping Timeframes

We currently offer shipping services to customers across Singapore, as well as multiple international destinations in Southeast Asia, Europe and North America, to make our high-quality handpicked home textiles accessible to more home decor enthusiasts around the world:

  • ‌Local Singapore Shipping‌: All orders delivered within Singapore typically take 2 to 4 business days to arrive at your designated address after the order is dispatched from our warehouse. Our local courier partners will send you a SMS notification 24 hours before the scheduled delivery attempt, to confirm your availability to receive the parcel at the provided shipping location.
  • ‌International Standard Shipping‌: For orders sent to our supported international destinations, the standard shipping timeframe ranges from 7 to 15 business days after dispatch. The exact delivery speed is affected by local customs clearance processes, regional postal service efficiency and occasional local public holiday schedules in the destination country.
  • ‌International Express Shipping‌: Customers who opt for our paid express shipping service will receive their home textile items within 3 to 7 business days after dispatch, with priority processing at customs and dedicated courier handling throughout the entire delivery journey.
    Please note that we are not responsible for unexpected delivery delays caused by uncontrollable force majeure events including extreme severe weather conditions, port or airport strikes, temporary regional public health restrictions, or unforeseen customs policy adjustments in your receiving country. Our support team will actively help you follow up on delayed parcels with our courier partners if your delivery is significantly overdue.

3. Shipping Fee Structure

Our shipping fee system is designed to be fair and transparent, with no hidden surcharges added to your order at checkout:

  • All local Singapore orders with a total merchandise value over 80 SGD qualify for 100% free standard shipping. For local orders under this threshold, a flat 3.99 SGD standard shipping fee will be calculated and added to your order total automatically at checkout.
  • International standard shipping fees are calculated based on the total weight and destination country of your ordered home textiles, starting from 9.99 SGD. You can view the exact applicable shipping cost for your region by entering your full shipping address on the Cart page before you proceed to the Checkout step.
  • International express shipping fees start from 19.99 SGD, with the exact rate displayed clearly at checkout once you select your express delivery preference.
    All customs duties, import taxes and processing fees that may be charged by your local government authority for international orders are the full responsibility of the customer. We highly recommend you check the local import policy for home textile products in your receiving region before placing your order, to avoid unexpected additional costs when your parcel arrives. We will declare the exact product value of your order truthfully on all international shipping documentation, and we cannot mark your parcel as a low-value “gift” per our compliance policy.

4. Delivery Related Policies

To make sure your delivery process goes as smoothly as possible, please pay attention to the following important rules after your order is dispatched:

  • You are required to provide an accurate, complete shipping address and valid local contact phone number during checkout, so our courier partners can successfully reach you at the time of delivery. If you notice you have submitted an incorrect shipping detail after placing your order, please contact our support team immediately before your order is dispatched, so we can update your address information free of charge. We cannot modify the delivery address for your parcel once it has left our warehouse.
  • Our courier will make a maximum of 2 separate delivery attempts at your provided address. If you fail to receive the parcel after the second attempt, the courier will send the item back to our warehouse, and you will be responsible for covering the extra return shipping fee as well as the cost for re-sending the parcel to you if you still want to receive your ordered home textiles.
  • It is highly recommended that you inspect the outer packaging of your parcel carefully in front of the courier staff before you sign for the delivery. If you notice that the packaging is severely torn, soaked or visibly damaged, you can choose to reject the parcel, and contact our support team immediately. We will arrange for a brand new replacement of your ordered home textile items to be dispatched to you at no extra cost as soon as possible.
    If your tracking information shows your parcel is marked as delivered, but you have not received the item at your location, please contact our support team within 7 calendar days from the marked delivery date. Our team will work with the courier to conduct a full investigation, and if the parcel is confirmed completely lost, we will dispatch a 100% free replacement of your ordered products to you immediately. We do not process any refund-only solutions for lost parcels, in full alignment with the terms laid out in our Refund and Returns Policy.

5. Contact Information

If you have any questions about this Shipping Policy, need to track your existing order, or need to resolve any delivery related issues, you can reach our dedicated customer support team through the following official contact channels at any time:

  • Official Email: ferny@hometextilesbox.com
  • Service Phone Line: +65 6746 1188
  • Physical Mailing Address: 57 Ubi Avenue 1, #05-06, Ubi Centre, Singapore 408936

Our team will respond to all your shipping related inquiries within 24 working hours on standard business days, to help you get your new home textiles delivered to you as smoothly and quickly as possible. All terms of this Shipping Policy are governed by the local laws of Singapore, and all delivery related disputes will be resolved under the jurisdiction of Singapore.